The Secret Behind Effective Change Support

Whether you call it a Project Management Office (PMO), a VMO, a Governance Team, an Agile Hub, a Delivery Excellence Group or one of the many other derivatives – the truth is that the vast majority of changes need some form of support.

But there is a major problem most organisations face here: Most change support functions fail. 

They become burdensome overheads. Unwieldy value-vacuums – sucking in time and effort from those around them and producing nothing worthwhile from it.

Thankfully not all change support functions operate this way. The truly successful ones operate with a different mindset.

Truly effective Change Support Functions are centred on Service.

For many of you this may seem all too obvious, but for many it will feel blasphemous.

No matter your reaction, the truth is that the most effective change support functions operate at the intersection of High Trust and High Value.

They live and breath by these two mottos:

  1. Service Over Compliance.
  2. Maximise Reward while Reducing Pain.

The Change Support Function that embeds these two ideals deep into its core accelerates and strengthen your organisation’s broader change efforts.

Change Support Value Continuum

Thank you for inspiring me.

Hope, Value Management Office, Australian Taxation Office

Shifting To The High Value Service Cycle

So how does a Change Support Function avoid predestined failure and break out of the Admin Death Cycle? Simple. We need to break the fatal assumption that greater assurance equals greater projects. It just doesn’t.

High Value Service Cycle

The key thing you must adjust is your thinking. You must avoid falling into the trap of:

“The projects aren’t improving… We need more assurance.”

And instead, you must pivot to:

“The projects aren’t improving… What new value can we offer to increase their capability?”

It is only through this new way of thinking that you can enter a new cycle. One that helps rather than hinders. You must enter ‘The High Value Service Cycle’.

High Value Service Cycle

And that’s no small feat. Thankfully – this is something we help with.

We couldn’t have done this without you. What we did together in 2 weeks would have taken us 6 months.

Tom, Enterprise Portfolio Management Office, WA Department of Finance

We help you and your Change Support Function (PMO) shift to High Value, High Trust.

The good news for you is that we have literally written the book on Creating High Value PMOs.

HVPMO Paperback product image

The good news for you is that we have literally written the book on Creating High Value PMOs.


  • Identifying a clear purpose, to
  • Client-focused service design, to
  • Increasing organisational influence, to
  • Avoiding the key cultural traps that ensnare all on this journey,

We Can Help.

Not only that, but it’s never too late to shift to High Value. Whether your Support Function is 3 days old or 3 years old, the techniques will rapidly boost your function’s effectiveness.

You will draw on both our >$10 Billion in change experience, as well as the latest research in persuasion, behaviour, psychology, networks and more. Plus, to ensure our engagements produce results, all are tailored specifically to meet your most pressing change needs.

HVPMO Paperback product image

Together, we will cultivate the right attitudes, cultures and processes that will ensure the change initiatives under you care truly blossom. (Oh, and they’ll make your life easier too!)

Contact Us to learn more about how you can accelerate your High Value Support journey.

We received both the vision and kick-start our Project Office needed. With the new ways of thinking, our team now collaborates more, our practices are more effective and our processes are more efficient.

Sarah, PMO Director, Department Of Education Skills And Employment

To lead change that makes a difference